Technical Support Representative
Gridless Power Gridless Power Pennsauken, NJ Pennsauken, NJ Full-time Full-time $40,000 - $55,000 a year $40,000 - $55,000 a year 3 days ago 3 days ago 3 days ago About us Gridless Power is a rapidly growing battery startup focused on solving some of the most challenge energy storage problems.
The company was awarded the Steller Startup award by Philadelphia Inquirer and was recognized by US Congress as Most Innovative Startup in the Delaware Valley.
Gridless is currently expanding into exciting new markets and developing a national brand in the battery industry.
Job Description Gridless is looking for a Technical Support representative to handle Tier 1 customer support questions.
Your responsibilities will include providing front line technical support to customers, supporting the sales team, and helping support installations with new customers.
What we're looking for The ideal candidate is organized, patient, and has excellent interpersonal and communications skills.
They must be customer oriented and enjoy working with a small team in a highly collaborative environment.
Experience with troubleshooting IoT devices and camera systems is a plus.
Responsibilities Include Answer the customer support line and either resolve any issues or escalate to the proper IT member.
Provide guidance to customers as they deploy Gridless battery technology and be able to answer basic support and setup questions.
Escalate any customer issues with the relevant department.
Track order progress with the production department and communicate lead times to the sales team.
Support other tasks related to sales and logistics as the need arises.
Qualifications 2
years experience Ability to work with minimal supervision, balance multiple priorities, achieve deadlines Ability to work in a startup environment with a small team Able to manage multiple priorities Strong customer service skills Experience with with IP cameras and video management systems is a plus Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday
Experience:
Customer support:
2 years (Required) Work Location:
In person Gridless is looking for a Technical Support representative to handle Tier 1 customer support questions.
Your responsibilities will include providing front line technical support to customers, supporting the sales team, and helping support installations with new customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company was awarded the Steller Startup award by Philadelphia Inquirer and was recognized by US Congress as Most Innovative Startup in the Delaware Valley.
Gridless is currently expanding into exciting new markets and developing a national brand in the battery industry.
Job Description Gridless is looking for a Technical Support representative to handle Tier 1 customer support questions.
Your responsibilities will include providing front line technical support to customers, supporting the sales team, and helping support installations with new customers.
What we're looking for The ideal candidate is organized, patient, and has excellent interpersonal and communications skills.
They must be customer oriented and enjoy working with a small team in a highly collaborative environment.
Experience with troubleshooting IoT devices and camera systems is a plus.
Responsibilities Include Answer the customer support line and either resolve any issues or escalate to the proper IT member.
Provide guidance to customers as they deploy Gridless battery technology and be able to answer basic support and setup questions.
Escalate any customer issues with the relevant department.
Track order progress with the production department and communicate lead times to the sales team.
Support other tasks related to sales and logistics as the need arises.
Qualifications 2
years experience Ability to work with minimal supervision, balance multiple priorities, achieve deadlines Ability to work in a startup environment with a small team Able to manage multiple priorities Strong customer service skills Experience with with IP cameras and video management systems is a plus Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday
Experience:
Customer support:
2 years (Required) Work Location:
In person Gridless is looking for a Technical Support representative to handle Tier 1 customer support questions.
Your responsibilities will include providing front line technical support to customers, supporting the sales team, and helping support installations with new customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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